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How unarmed 911 teams are reshaping public safety in nearly 100 cities

NPR | By Meg Anderson

Published September 25, 2026 at 1:09 PM PDT

Programs that send mental health workers out to 911 calls instead of police have grown in recent years. But doing them right is a challenge.

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Meg Anderson

Meg Anderson is a correspondent on NPR's National Desk.

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