Lynn Neary and Jacki Lyden mark the end of Radio Shack's policy of asking every customer for their name and address. The 80-year policy was a holdover from the firm's early days of catalogue sales.
Copyright 2002 NPR
Lynn Neary
Lynn Neary is an NPR arts correspondent covering books and publishing.
Jacki Lyden
Longtime listeners recognize Jacki Lyden's voice from her frequent work as a substitute host on NPR. As a journalist who has been with NPR since 1979, Lyden regards herself first and foremost as a storyteller and looks for the distinctive human voice in a huge range of national and international stories.