Where does mail go when you don't have an address?
When you’re living on the street, mail can be an essential way to connect with social services and keep personal relationships going. For San Francisco's homeless, there's a general delivery window in the Tenderloin post office where no home address is needed.
HONG PHAN: Sometime you see the lady she's got the check today, and you feel like ok I did a good job today.
Since we first aired this story, Civic Center General Delivery and PO Box service has been relocated to 391 Ellis Street.