When you’re living on the street, mail can be an essential way to connect with social services and keep personal relationships going. For San Francisco's homeless, there's a general delivery window in the Tenderloin post office where no home address is needed.
HONG PHAN: Sometime you see the lady she's got the check today, and you feel like ok I did a good job today.
Since we first aired this story, Civic Center General Delivery and PO Box service has been relocated to 391 Ellis Street.