One hot muggy afternoon last week I was at the city office in Kolkata trying to figure out a property tax bill. After two and a half hours of running from pillar to post, counter to counter, waiting on one official or the other, I understood first hand a fact of life in India – the system never works for you unless you know someone with connections who can, as they say, "manage it for you." But as I was sitting in that office I heard a piece of news that restored my faith...
Sandip Roy: Managing the System
