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Sandip Roy: Managing the System

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Salman Khan

  One hot muggy afternoon last week I was at the city office in Kolkata trying to figure out a property tax bill.  After two and a half hours of running from pillar to post, counter to counter, waiting on one official or the other, I understood first hand a fact of life in India – the system never works for you unless you know someone with connections who can, as they say, "manage it for you." But as I was sitting in that office I heard a piece of news that restored my faith...